Terms & conditions

Please take a moment to review our terms and conditions, ensuring a transparent and mutually beneficial engagement. By accessing and utilizing our services, you agree to the terms outlined below.

1. Account & Billing

Use your Client Code as a reference found next to your name (SOU001) or invoice number when making a payment that can be found on the left of the invoice. Proof of payment must be sent to finance@southsync.co.za or to our Whatsapp Business account 067 332 6942. Unpaid invoices of 7+ days will lead to service termination.

Terminated accounts will be billed as a re-activation/connection fee if the account/service is terminated. Cancellations must be made latest by the 27th of the month, any cancellation requests after this date will only be proccesed for the following month and you will still be invoiced. When purchasing or using our services you agree to the terms & conditions

2. Agreement Summary

Client agrees to purchase services on a monthly basis unless stipulated differently in writing. The monthly charge shall accrue from the time the client receives activation of service and last until the client requests termination. SouthSync cannot be held liable for any interruptions of the provided services but will give a best effort to keep services functional at all times. Eskom's load shedding will impact our network infrastructure from time to time, as this is not within the control of SouthSync.

3. Payment

Payment will be made before service is activated and will be expected to be paid by the 7th of every month. Failure to pay will result in a suspension/termination of said service and contract. .

4. Termination of Payment

SouthSync shall be in no way liable for any damages caused by the suspension/termination of services. SouthSync reserves the right to terminate services at any time for any account in delinquency or if the service can no longer be provided or if incorrect payment references are made by the client.

5. Service Term

The service will start on the stipulated date and will end when the service is disconnected per the guidelines in clause 4 or stipulated differently. Please note that you have 24 hours to cancel this service before it gets captured in our system.

6. Late Charges

Client's account is considered delinquent should payment not be received for any balance due after 30 days. If any amount after this agreement is late and payment cannot be recovered, the legally liable persons (stipulated in writing) agree to owe SouthSync the outstanding balance.

7. No Warranty on Service

SouthSync makes no warranties, express or implied, including without limitation, any implied warranty of merchantability or fitness for a particular purpose to the client in connection with its use of the service or equipment. In no event shall SouthSync be liable for incidental or consequential damages to the full extent the same may be disclaimed by law. The customer acknowledges that service interruptions will occur from time to time and agrees to hold SouthSync harmless for all such interruptions.

8. Collection Cost

Client agrees to pay attorney fees, collection fees, court costs, and any other expenses incurred in the collection of any charges under this service agreement or otherwise in enforcing the terms of this contract. Any such litigation will be performed in South Africa.

9. Modification of Contract

This represents our entire contract, and the collateral, oral, or other agreements outstanding. This contract can be amended at any given time if agreed upon by the client and an officer of SouthSync. None of SouthSync's rights may be changed except in writing signed by an officer of Southsync and authorized by a licensed lawyer.

10. Agreement to Terms

By accepting delivery of SouthSync products and/or services and support described on that invoice, the client agrees to be bound by and accepts these terms and conditions.

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